At Philadelphia University we have implemented Microsoft's Lync program as a communication feature between Faculty and Staff. It is also used as the main communication hub for the phone system at the University. Please see below the four reference guides that will guide you through the basics of Lync.

(Please click on the Headings of each section to download the appropriate document)


Lync Instant Messaging Service

Quick text communication is built into Lync. This is used to send brief quick notes to other University members. The linked tutorial includes the following.

- Explains Presence/Status
- Send and Receive Instant Messages
- Find person to Message in contacts
- Change Photo and Contact Settings

Lync Voice and Video Quick Reference

Lync's basic abilities are shown in this brief overview of what the Lync program can do. Included in the tutorial are:

- Setting up Audio Devices
- Make and Answer a Call
- Invite Contacts to Lync


Lync Conference Call Reference

Lync has the ability to Conference with various members of the University. In this tutorial you can see how to do the following

- Schedule an online meeting
- Start a Conference Call
- Start an Instant Message Conversation
- Join Online Meeting


Lync Sharing and Collaboration Reference

Sharing voice and Instant messaging can only go so far in Triage. Using Lync's sharing and collaboration features you can share programs and even the whole desktop for a Help Desk Representative to aid in various issues. The tutorial linked includes the following:

- How to share you desktop
- How to share a program
- How to share a PowerPoint presentation
- How to give control of your desktop to others
- Attach a file


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