The Technology Help Desk is a "one-stop-shopping"  point of access, for Philadelphia University's computer users.  Our mission is to provide assistance and follow-up on services provided by the Office of Information Technology.  These services include support for faculty, staff, and student computers; voicemail, cable, and telephone requests; network and e-mail accounts; administrative computing systems; and academic computing labs.

Contact us:

By Phone: 215-951-4648 

Feel free to call us during our normal business hours (Listed Above) 

By Email: HelpDesk@PhilaU.edu

Send us an email including your full name and the best way to contact you to 

Self Service Page

Use our Self-Service page to look through our solutions database to try and find an answer to your problem. If you cannot resolve the issue feel free to use this same service to fill out a request for one of our technicians to look at.

Visit Us:

You can visit us at the Top Floor of Search Hall. We can help report your issue and help you find the correct work flow to help you with your issue. Click here for a map of the Campus.

Troubleshooting basics

Printers and Computers

Please restart all Printers and Technology Devices as the first step in correcting any issue. Many times just restarting a Technology device can lead to a resolution.

Make sure all devices are correctly plugged in. Even one unplugged cord can mean the difference between working and not working

Logging into Accounts

Please first reset your password at our Password Reset Page to see if your password has expired. Your password expires every 90 days and is the main cause of not being able to sign into University Accounts such as Blackboard, Webadvisor, and Email.