Clear Browser Cache

Internet browsers save tiny bits of information on the computer user's machines in order to track where they've been and what passwords they've used. This process is called caching. Cached information can corrupt online interactions. The first step in troubleshooting any issue involving cached data is to clear out this data from the user's computer. Follow the instructions below the learn how to clear cached data.

Windows PC Internet Browsers

- Internet Explorer
- Firefox
- Chrome

 

Apple Computer Internet Browsers

- Safari
- Firefox
- Chrome

 

 

 

 

 

 

 

INTERNET EXPLORER (PC):

1. Open "Internet Explorer".

2. Click on the Gear icon at the upper right of the Internet Explorer window.

3. Select the "Safety" option on the drop down menu.

4. Click the "Delete browsing history..." option.

Internet Explorer Windows

5. To just delete the cache, check the boxes in the following way and then click the “Delete” button.

 ie

 

 

w

CHROME (PC)

1. Open Chrome

2. At the upper right there is an icon with three horizontal lines. Please click on it.

3. Select the option that says "Tools". A new drop down will appear.

4. Select the option that says "Clear Browsing Data".

Chrome Windows

5. On the new tab, by default, all the options may be checked. You may uncheck the ones you would not like to delete by clicking the tick boxes. Similarly, you can adjust the time frame for which you would like to clear the cache. After making these adjustments (if any), click the “Clear browsing data” button.

Chrome on Windows

 

 

FIREFOX (PC)

1. Open Firefox

2. Click on the tab at the upper left of Firefox that says "Tools".

3. Click on "Options".

Firefox Windows

4. Select the "Advanced" tab at the top of the window.

5. Click on the "Network" tab under the Advanced menu.

6. Click on the "Clear Now" button which should be the second section down. (It might look like it freezes the computer. Please wait for a few minutes until things act normal again)

Firefox cache

7. Press "OK" at the bottom of the page

 

 

 

 

SAFARI (MAC)

1. Open Safari

2. Click on the "Safari" Tab at the far upper left of the screen.

3. Select the "Reset Safari" option from the pull down menu.

Safari Browser

4. On the new window, make sure all boxes are checked and Click "Reset". 

resetsafari

 

 

 

FIREFOX (MAC)

1. Open Firefox

2. On the top panel, click "Firefox" and then "Preferences". (Alternatively, you can press “⌘ and ,” together to get the same menu - like below.)

Chrome Firefox

3. Select the "Advanced" tab at the top of the window.

4. Click on the "Network" tab under the Advanced menu.

5. Click on the "Clear Now" button which should be the second section down. (This might look like it freezes the computer. Please wait for a few minutes until things act normal again)

Firefox cache

 

 

 

 

CHROME (Mac)

1. Open Chrome

2. In the address bar, type in chrome://settings/clearBrowserData and hit enter.

Web Address bar

3. The following options should appear.

Chrome cache

4. On the new tab, by default, all the options may be checked. You may uncheck the ones you would not like to delete by clicking the tick boxes. Similarly, you can adjust the time frame for which you would like to clear the cache. After making these adjustments (if any), click the “Clear browsing data” button. 

Support

For further assistance, please contact the Technology Help Desk at 215-951-4648 or by Email at HelpDesk@PhilaU.edu

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