Welcome to the Technology Help Desk's 

Faculty and Staff Personal Computing Support

The Office of Information Resources provides limited computer support for off-campus personal systems.  Staff and faculty accessing our services must be a currently employed by Philadelphia University.

If you have questions or issues regarding services, please click here to find out how to contact the Technology Help Desk who will assist you with your request.

Computer Purchase Program		Software Support
Hardware/Printer Support		Virus Information

Hardware/Printer Support

The Office of Information Resources does not provide hardware support for personal machines or printers; however, we have an agreement with The Computer Fixer to provide these services. The Computer Fixer offers discounted rates for Philadelphia University staff and faculty, fast turn-around time, detailed estimates prior to repairing, certified experienced technicians, and two convenient locations for carry-in (Drexel University and the University of Pennsylvania.) The Computer Fixer is also an authorized warranty repair center for various PC manufacturers. To find out more please click here.

Software Support

• Discount Software Purchasing

Significantly discounted academic software can be obtained by contacting Journey Education Marketing at http://www.journeyed.com.

 

Windows Operating System Upgrades (i.e., Windows 7)

Microsoft Office (i.e., Office 2007 for PC, Office 2008 for MAC)

Miscellaneous Software (i.e., Adobe Creative Suite, AutoCAD, etc.)

 

The software must be purchased online, and proof of academic status must be sent to Journey Ed. Your product(s) will then be shipped to you. To order software, or for more information, please click here.

University Computer and Peripheral Purchase Program

The Office of Information Resources is pleased to announce that three major suppliers of computing hardware, Dell, Lenovo and Apple, have agreed to extend higher education discount pricing to Philadelphia University students, staff, and faculty. Faculty and staff will be required to provide proof of affiliation with a valid Philadelphia University ID.

Products from both companies are available for purchase using the following methods:

• Online Purchase

Philadelphia University's Apple online site is located at http://www.philau.edu/oit/apple.htm

Philadelphia University's Lenovo online site is located at http://www.lenovo.com/philau

Dell Computers: http://www.dell.com/us/eep/p/

• Via telephone Ordering

Apple Computer 1-800-MY-APPLE (1-800-692-7753)

Dell Computers 1-866-535-3580

Lenovo 1-877-222-6426, Option 1, Ext. 2248

• Retail Store Locations

                    Apple Stores: Click Here for locations

• Computer Purchase Program through Payroll Deduction:

 

The University offers a computer purchase program through payroll deduction.  This program offers no-interest loans to employees for the acquisition of computers.  Full-time faculty, full and part-time administrators and staff are eligible for this program.  For more information about this benefit, please click here.  Please download and complete both forms below:

Computer Eligibility Form - Must be submitted to the Human Resources Office.

Computer Purchase Plan Documents - Must be submitted to the Payroll Office.