PERSONAL COMPUTER SERVICE & SUPPORT
The
Office of Information Resources
provides limited computer support for
personal computers belonging
Philadelphia University staff, faculty
and students. Students
accessing our services must be a
currently enrolled, and attending
Philadelphia University.
If
you have questions or issues regarding
services, please click
here to find out how to
contact the Technology Help Desk who
will assist you with your request.
Computer
Purchase Program
The Office
of Information Resources is pleased to
announce that three major suppliers of
computing hardware to our campus; Apple,
Dell, and
Gateway have agreed to extend
higher education discount pricing to
Philadelphia University students.
Students will be required to provide
proof of affiliation with a valid
Philadelphia University ID.
Products
from both companies are available for
purchase using the following methods:
Apple Computers:
Click
here to access Apple's
educational discount online site
DELL Computers:
Click
here to access Dell's
educational discount online site
Gateway Computers:
Click
here to access Gateway's
educational discount online site
Apple Computer 1-800-MY-APPLE
(1-800-692-7753)
Dell Computers 1-866-535-3580
Gateway/MPC Computers
1-800-846-2030 ext. 27732
Questions regarding configuration and
hardware specifications should be
directed to the respective vendor.
Each retail store has an inventory of
computers in various configurations
that should address a wide variety of
needs.
General
questions regarding the program may be
directed to the Technology Help Desk at
x4648 or HelpDesk@philau.edu.
Hardware/Printer Support
The
Office of Information Technology does
not provide hardware support for student
machines or printers; however, we have
an agreement with The
Computer Fixer to provide
these services. The
Computer Fixer offers
discounted rates for Philadelphia
University students, fast turn-around
time, detailed estimates prior to
repairing, certified experienced
technicians, and two convenient
locations for carry-in (Drexel
University and the
University of Pennsylvania.) The
Computer Fixer is also
an authorized warranty repair center for
various pc manufacturers. To find
out more please click
here.
Purchasing a Network Interface
Card (NIC)
Resident Consultants (ResCons)
The Office of Information Technology
employs students part-time to provide on-site computing
support in the residence halls. ResCons are available during the evening
hours, and a work order request must be
placed in order to receive
assistance. Please contact the
Technology Help Desk to place a
work order; you will then be contacted
within 3-5 business days by one of our ResCons. Please click
here to find out how to
contact the Technology Help Desk.
Software Support
The Microsoft Campus Agreement is an
annual licensing program specially
created to address the unique needs
of higher education institutions.
The Campus Agreement gives higher
education institution employees the
right to run the licensed software
on all their home computers for a
12-month period, and automatically
licenses all upgrades of the
software throughout the term of the
Agreement.
Windows Operating System Upgrades
(i.e., Windows XP)
Microsoft Office (i.e., Office 2007
for PC,
Office 200/ for MAC)
Miscellaneous Software (i.e.,
Expressions Web, Visio, Project, etc.)
The software MUST be
purchased online, and will then be
shipped to you. To order
software, or for more information,
please
click here.
The
Technology Help Desk offers basic
support in a variety of
packages. Please click
here to find out how
to contact us.
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