Our Staff

Susan Frostén
Associate Provost

In July 2013 Susan Frostén, Associate Professor in the College of Architecture and the Built Environment, became the Associate Provost. Susan is a central participant in major academic planning efforts at the University, including the Academic Growth Plan, new program development, online initiatives and serving as liaison with the deans, faculty, and faculty governance bodies to support and advance academic planning efforts. Susan oversees Honors, the Writing Program and The Academic Survey Culture. 

Susan has been a respected member of the faculty since 1996, having risen to the rank of tenured Associate Professor in 2005. She served in a number of pivotal faculty governance roles, including Chair of the University Tenure Committee. Susan has extensive experience in academic planning at the school, college and university levels, such as her role as Nexus Advocate for the College of Architecture and the Built Environment, her participation on the Re-envisioning General Education Committee and her work with the University Strategic Planning Committee on Academic Excellence. She has supported her college by serving as a chair of the Academic Integration and Collaboration Committee, which focused on creating an educational environment and curricular structure for integrating academic initiatives within the college and across the colleges.  Susan has also been very involved with a series of successful NAAB accreditation visits for the B.Arch program, and served on the Sustainability Core Curriculum Committee.

Susan is a lauded and sought-after instructor. She was the recipient of the 2013 Lindback Teaching Award. Susan is also an accomplished practitioner and researcher, having worked at some of the nation’s most recognized architecture firms. Susan’s research is focused on sustainable technologies, digital techniques, responsive architectural textiles and shape memory alloys, as well as integrative learning and open source information literacy.  

Susan earned a B.A. from Barnard College of Columbia University and a M.Arch from Columbia University Graduate School of Architecture, Planning and Preservation.  She is a registered architect in New York State and is LEED® AP.  



Lilly Krupsha
Coordinator, Academic Affairs

Lilly Krupsha joined Philadelphia University in 2006 working in the Public Relations Department and moved to the Office of Academic Affairs in 2008. In the Office of the Provost, she is responsible for theses, faculty grants, and the Provost Office budget. She also assists in the planning of Commencement and Convocation. Additionally, Lilly supports the Provost, Associate Provost and assists in the planning of various workshops and events.

Lilly brings to Philadelphia University her prior experience working in a hospital, an architectural firm, and in the corporate office of Pier 1 imports.



Carla Mandell

Coordinator of Academic Events

Carla Mandell ’91 comes to Philadelphia University from The Philadelphia Orchestra Association. She has a diverse background in business and administration with emphasis on non-profits, finance, and budgets, as well as event planning and operational management. Additionally, she is a co-founder of two non-profit cultural organizations, Fusion Performing Arts Center and International Concierge & Errand Association, that are still active today.

Carla graduated from Philadelphia University in 1991 with a degree in Accounting. She is an active alumna who currently serves on the Alumni Board of Directors and is a regular presence at alumni events.



Beth Shepard-Rabadam
Associate Provost

Beth came to Philadelphia University in November 2012 as the associate provost.  In this position, she plays a pivotal role in managing the academic growth plan and the development and implementation of new academic programs. She is responsible for overseeing the alignment of academic resource management with strategic planning, working closely with faculty and University administrative offices and support services to develop timelines, budget plans and allocations for new curricular initiatives.  In addition, Beth works with each of the academic units to ensure effective budget practices based on established policies.  Beth oversees the Registrar’s Office, Study Abroad, and the Library.

Beth comes to Philadelphia University with 13 years of experience in higher education administration.  Since 2008, she has served as assistant provost for administration at Bryn Mawr College, where she worked on faculty and academic affairs, financial and program administration, and special projects.

Prior to her time at Bryn Mawr, Beth served as assistant dean for planning and assessment at the University of Southern Maine’s College of Education and Human Development.  Previously, Beth spent five years at Harvard University, where she worked on strategic planning for shared university resources, such as student and faculty housing, parking and transportation.  She also worked on the community planning process for the new Harvard campus in the Alston neighborhood of Boston. 

Beth has a bachelor’s degree in history from Mount Holyoke College and a master’s degree in historic preservation from Boston University.  She lives in Havertown with her husband Frank and their two boys, Nathan and Owen.



Patricia Thatcher
Associate Provost for Assessment

Pat Thatcher PhotoPatricia Thatcher has enjoyed supporting and learning from undergraduate and graduate students in higher education for nearly 20 years. First as a TRiO Program director, faculty developer, and Learning Instructor at the University of Delaware and subsequently as the Associate Director of the Weingarten Learning Resources Center at the University of Pennsylvania, Pat committed to advancing academic support and resource departments to the center of applied and theoretical academic discourse surrounding teaching and learning on these campuses. Since arriving at Philadelphia University in 2007, she has directed the Learning and Advising Center and worked steadily to promote developmental approaches to academic advising and support best practices to increase student learning and attainment.  Working with faculty to improve student success and then documenting the results, a process commonly and unfortunately labeled Assessment, developed directly from Pat’s efforts to engage all Philadelphia University stakeholders in work to promote student learning. She enjoys working with university faculty to make assessment meaningful to them, to students, and to the institution. Pat earned her B.A and M.A from the University of Pennsylvania’s interdisciplinary American Civilization Program and her Ph.D from the equally interdisciplinary Winterthur Museum-University of Delaware Program in the History of American Civilization.  Previously, she served as Curator of 18th Century Life, at the Smithsonian Institution’s National Museum of American History among other curatorial appointments, and still keeps current within material culture studies.



Jessica L. Holt
Manager of Faculty Affairs

Jessica joined Philadelphia University in September 2015 as the manager of faculty affairs. In this position, she is responsible for managing the faculty reviews, reappointments, and promotion procedures as well as the sabbatical and leave procedures.  Jessica provides staff support to faculty committees including the University Personnel Committee and the monthly faculty meetings. She assists the Associate Provost and the four Managers of Academic Operations in staffing the curriculum and reviewing/approving non-instructional assignments.  She provides support for Academic Affairs’ faculty development initiatives, including dossier workshops, new faculty orientation, and other professional development activities. 

Jessica comes to Philadelphia University with 15 years’ experience in administrative affairs. She has a B.A. from Ursinus College, where she majored in History, Politics and International Relations.